milbe's Privacy Policy

milbe ("we", "us", or "the platform") operates a trusted online gaming platform for players in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This privacy policy describes what information is collected when you use the milbe website (https://milbe.cam), how that information is used, who it may be shared with, and what rights you retain over your information.

This policy applies to all milbe services — including account registration, deposits and withdrawals, sports betting, casino games, live chat support, and promotional communications. By using our website, you are considered to have accepted the terms of this privacy policy.

Our services are for those aged 21 and above only. We do not knowingly collect or process information from minors.

1.1 Information You Provide

When you open an account or use services on milbe, we may collect the following information:

• Full name, date of birth, and national ID number (for age verification)
• Valid email address and contact details
• Residential address
• bKash, Nagad, or Rocket account number (for transactions)
• Bank account details (where applicable)
• Content of conversations with the support team via live chat or email

1.2 Automatically Collected Information

Some information is collected automatically when you use our platform:

• Internet Protocol (IP) address and device identifier information
• Browser type, operating system, and device information
• Login and logout times, session duration
• Which pages you visited, how long you stayed, and which games you played
• Betting and transaction history
• Data obtained from cookies and similar tracking technologies

1.3 Information Received from Third Parties

We may sometimes receive supplementary information from payment providers (such as bKash, Nagad, Rocket) or identity verification services. This information is used solely to ensure the security of your account and to prevent fraud.

2.1 Service Operation and Improvement

The primary purposes for which your information is used are:

• Creating, managing, and securing your account
• Processing deposits and withdrawals — minimum deposit ৳300 and withdrawal ৳500, typically completed within 10-45 minutes
• Registering and monitoring betting and gaming activity
• Personalizing the platform experience and delivering content based on your preferences
• Processing bonuses and promotions — for example a 100% first deposit bonus up to ৳10,000
• Tracking VIP program progress and providing weekly cashback

2.2 Security and Legal Compliance

• Preventing fraudulent activity, money laundering, and unauthorized access
• Verifying age to protect minors from gaming
• Complying with applicable laws and regulations
• Maintaining auditable records of all transactions and activity
• Managing self-exclusion or limit-setting requests under responsible gaming policy

2.3 Communication and Support

• Providing 24/7 live chat support in Bengali
• Sending important account-related notifications
• Sending promotional emails or messages with your consent
• Resolving support requests and collecting feedback

milbe does not sell your personal information to third parties. We may share information in the following limited circumstances:

• Payment providers: The minimum information necessary to process transactions for bKash, Nagad, Rocket, and bank transfer services.
• Identity verification services: Trusted verification partners for confirming age and identity.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe receive operational data to ensure game fairness — they do not receive your identity-related information.
• Legal authorities: Where there is a legal obligation or a court order is received, information may be provided in accordance with applicable law.
• Corporate restructuring: In the event of a company merger or acquisition, you will be notified in advance.

For any purpose other than those listed above, we will obtain your explicit consent before sharing your information.

4.1 Technical Security

milbe uses industry-standard security measures to keep your personal and financial information secure:

• SSL/TLS encryption (256-bit) for all data transfers
• At-rest encryption for storing sensitive information
• Regular security audits and vulnerability testing
• Multi-factor authentication options
• Real-time monitoring for unusual login activity
• Restricted employee access — only those who need it can view your information

4.2 Data Breach Response

If a security breach occurs and affects your information, we will notify you as quickly as possible. We will clearly communicate the nature of the incident, the potential impact, and the remedial steps we have taken.

4.3 Your Responsibilities

You also play an important role in the security of your account:

• Keep your password strong and do not share it with anyone
• Log out of your account after using a public or shared device
• Report any suspicious activity to our support team immediately
• Keep your contact information up to date at all times

5.1 Types and Purpose of Cookies

milbe uses the following types of cookies:

• Essential cookies: For maintaining login sessions and security-related functions. The platform cannot work properly without these.
• Functional cookies: To remember your language preferences, display settings, and game history.
• Analytical cookies: To understand which parts of the website are being used and how much, so we can improve our services.

You can disable non-essential cookies from your browser settings. However, this may limit some features of the platform.

We retain your information only for as long as necessary or legally required. Retention policy for different types of information:

• Account information: For the entire period the account is active and for the legally specified period after closure.
• Transaction records: For the period specified by applicable law for financial regulation and audit purposes.
• Communication history: For the period necessary to improve support performance and resolve disputes.
• Analytical data: Generally kept in anonymized form and deleted after a specified period.

If you request account closure, we will delete all information other than that which we are legally required to retain, as quickly as possible.

As a registered user of milbe, you enjoy the following rights:

• Right of access: You may contact us at any time to find out what information we hold about you.
• Right to rectification: You have the right to request correction of any inaccuracies in your information.
• Right to erasure: Beyond legal obligations and ongoing disputes, you may request deletion of your information.
• Right to object to processing: You may object to the use of your information for marketing communications or profiling.
• Data portability: The right to receive a copy of your information and transfer it to another service.
• Right to withdraw consent: The right to withdraw your consent at any time — however this will not affect prior activity.

To exercise these rights, contact us at: [email protected] or via 24/7 live chat.

Responsible gaming is a core priority at milbe. Information about your gaming history and behavior may be used for the following protective purposes:

• Identifying patterns of problematic gaming behavior
• Managing self-exclusion or betting limit requests
• Providing information about support resources where applicable
• Protecting users from excessive gaming

For more details about responsible gaming, visit our responsible gaming page.

9.1 Policy Changes

We may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email and update the date at the top of this page. Continued use of the platform after changes are made will be considered acceptance of the new policy.

9.2 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat (support in Bengali)

We aim to process all your privacy-related requests as quickly as possible.