milbe Terms and Conditions

These terms and conditions ("Terms") govern the use of the milbe platform and all its services. These Terms form a legal agreement between milbe ("Company", "we", "us") and the user of the platform ("User", "you").

By registering, logging in, or using any service on the milbe platform, you acknowledge that you have fully read, understood, and agreed to comply with these Terms, our Privacy Policy, and our Responsible Gaming Policy.

• These Terms are written in Bengali and apply to users residing in Bangladesh.
• In the event of any dispute, the Bengali version of these Terms shall be considered final.
• milbe reserves the right to modify or update these Terms at any time.

"Platform" refers to the milbe website, mobile application, and all associated digital services.

"Account" refers to a registered user's profile and associated information.

"Funds" refers to all money deposited or won in a user's account.

"Bonus" refers to promotional credits, cashback, or any other incentive provided by milbe.

To register on the milbe platform and use its services, a user must meet all of the following conditions:

• You must be 21 years of age or older (for ages 21+).
• You must be a Bangladeshi citizen or permanent resident with a valid national identity card.
• You are mentally competent and are voluntarily agreeing to these Terms.
• You do not reside in a jurisdiction where online gaming is completely prohibited.
• You have never had an account blocked or cancelled on milbe before.

Each user may create only one account. Creating multiple accounts by the same person is strictly prohibited. The following information must be provided at the time of registration:

• Full legal name (as per national identity card)
• Active mobile number and email address
• Date of birth and address
• Preferred payment method

Providing false or misleading information will result in failed account verification and funds may be withheld.

milbe follows a Know Your Customer (KYC) process to prevent fraud and ensure a safe environment. Identity verification is required in the following situations:

• Before the first withdrawal request
• For large-amount transactions
• When unusual activity is detected on the account
• In cases of suspected multiple accounts

Documents required for verification:

• A clear copy of the National Identity Card (NID) or passport
• A recent utility bill or bank statement (for address verification)
• Proof of ownership of the payment method

The following payment methods can be used to deposit funds on the milbe platform: bKash, Nagad, Rocket, and bank transfer.

• Minimum deposit amount: ৳300 (for each method)
• Only payment accounts registered in your own name may be used
• Deposits from third-party accounts are not accepted
• Deposit amounts are calculated in Bangladeshi Taka (৳)
• Deposited funds may only be used for legitimate gaming activities

The following rules apply when withdrawing winnings:

• Minimum withdrawal amount: ৳500
• Standard withdrawal processing time: 10–45 minutes
• Withdrawals can only be made to a registered and verified payment account
• KYC verification is mandatory before the first withdrawal
• Wagering requirements must be met before withdrawing bonus funds
• Multiple withdrawal requests are not processed simultaneously — each must be submitted separately

A 100% welcome bonus is available on the first deposit at milbe, up to a maximum of ৳10,000. The following conditions must be met to receive and withdraw this bonus:

• A wagering requirement of 10 times the bonus amount (10x of total deposit + bonus) must be completed
• The wagering requirement must be met within the specified time limit after receiving the bonus
• The bonus applies to the first deposit only — once per account
• The bonus balance cannot be withdrawn without meeting the wagering requirements
• milbe reserves the right to modify, suspend, or cancel bonus offers at any time

The milbe VIP program has five tiers, each with weekly cashback benefits:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.3% weekly cashback
• Gold — up to 0.5% weekly cashback
• Platinum — up to 0.6% weekly cashback
• Diamond — up to 0.8% weekly cashback

Each promotional offer has its own terms. Please read the details on the offer page. Another bonus cannot be claimed while one bonus is already active.

All games offered on the milbe platform are operated by third-party game providers and governed by their own rules. In the event of a game-related dispute, the relevant provider's server logs will be considered final evidence.

• If a game is interrupted mid-session due to a technical error, milbe will follow its resolution process
• In the event of an internet disconnection, the outcome of the relevant game will be determined by the provider's server
• milbe is not responsible for losses caused by a poor connection
• If an incorrect payout is displayed due to a software error, the correct amount will be paid and any excess amount will be recovered

Any of the following activities are strictly prohibited. Violating these prohibitions will result in the immediate closure of the account and all funds may be forfeited:

• Playing games using bots, automated software, or artificial intelligence
• Collusion or secretly coordinating with other players to gain an unfair advantage
• Exploiting system vulnerabilities or bugs for personal gain
• Using multiple accounts to claim bonus benefits (bonus abuse)
• Money laundering or conducting illegal financial activities
• Placing bets using third-party funds
• Transferring or selling an account to a third party
• Attempting unauthorized access to or hacking of the platform's systems

milbe is fully committed to protecting your personal data. We use SSL encryption and modern security technology. Details on how your data is collected and used are described in our Privacy Policy.

Purposes of data collection:

• Account management and verification
• Financial Transaction Processing
• Fraud Prevention and Security Assurance
• Service Quality Improvement
• Compliance with Legal and Regulatory Obligations

Your information may be shared with third parties only for payment processing and applicable legal requirements.

milbe believes that gaming should be an entertaining activity. We are fully responsible for the well-being and welfare of our users. Detailed information is available on our Responsible Gaming page.

• You can set deposit limits on your account at any time
• You can use the self-exclusion option if needed
• If signs of gaming addiction appear, our support team will provide assistance
• It is your responsibility to ensure that minors are not able to use the platform

To the maximum extent permitted by applicable law, milbe is not liable for:

• Loss of games or bets due to internet connection disruption
• Third-party software or hardware failures
• Service interruptions during unplanned system maintenance
• Losses resulting from a user sharing their account information with others
• Force majeure events such as natural disasters, cyberattacks, or legal directives

milbe makes every effort to ensure service continuity, but cannot guarantee uninterrupted 24/7 service. Temporary service disruptions may occur during maintenance or upgrades.

You can request to close your account at any time by contacting our support team. Before the account is closed:

• All active bets will be settled
• Pending withdrawal requests will be processed
• The account balance will be returned in accordance with applicable rules

milbe may suspend or permanently close an account under any of the following circumstances:

• Violation of any clause of these Terms and Conditions
• Fraudulent or suspicious activity
• Registration or verification using false information
• Failure to complete KYC verification
• Instructions from legal or regulatory authorities
• Account remaining inactive for an extended period (more than 12 months)

Before deciding to close an account, milbe will generally notify the user, however in cases of serious violations action may be taken without prior notice.

milbe reserves the right to partially or fully amend these Terms and Conditions at any time. For significant changes, we will:

• Update the "Last Updated" date on this page
• Send a notification to the registered email or via SMS if necessary
• Confirm acceptance of the new Terms and Conditions upon login to the platform

Continued use of the platform after the updated Terms and Conditions have been published will be considered as your agreement to the new terms. If you do not agree to the new terms, please request to close your account.

If you have any questions or concerns about these Terms and Conditions, please contact us. Our 24/7 live chat support is always ready to assist in Bengali.

Contact: [email protected]

In the event of any dispute, we will first attempt to resolve it through mutual discussion. After a complaint is submitted, we will endeavour to respond as quickly as possible.

For more information, please visit our FAQ, Privacy Policy, and Responsible Gaming pages.